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Common questions ?

Instant answers are
right here !

SHOPPING

What exactly happens after ordering?

Your order will be reviewed by our team before it is accepted by our shipping department.

What is wishlist?

Wishlist is a list where you can add everything you would like to buy.

PAYMENT

When the order payment is taken out of my bank or card?

Payment is in pending status when you click on the button to place the order. 

It will be taken of your card within 24h if your order is not canceled.

DELIVERY

Are there delivery charges?

Yes we charge a delivery fee for all orders.

Above a certain amount and depending to your location, delivery will be free.

How long will delivery take?

It depends on you. We offer multiple shipping options. Choose the one that suits you better.

What should i do if i don't receive yet my order?

If you don't receive your order in the expected shipping time, please allow 24h for an update.

If after that you still don't hear from us, please contact us.

RETURN

What should I do if I receive a damaged or wrong product?

Please contact us immediately. We'll be glad to assist you in this.

Can I change or cancel my order?

Yes you can change or cancel your order, but there is a timeframe for that.

Failure to do it in the correct time will cost you some fees.