I. Definitions & Key Terms

To help explain things as clearly as possible in this Return Policy, every time any of these terms are referenced, are strictly defined as:

Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.

Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Cauphy, that is responsible for your information under this Return Policy.

Customer: refers to the company, organization or person that signs up to use the Cauphy Service to manage the relationships with your consumers or service users.

Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Cauphy and use the services.

Service: refers to the service provided by Cauphy as described in the relative terms (if available) and on this platform.

Website: site, which can be accessed via this URL: https://www.cauphy.com

You: a person or entity that is registered with Cauphy to use the Services.

II. Return

Thanks for shopping at Cauphy. We appreciate the fact that you like to buy the stuff you want. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at Cauphy. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Cauphy, you agree to the terms set forth below along with Policy.

If there’s something wrong with the product you bought, or if you are not happy with it, you have 1 day to contact us and return your product.

If you would like to return a product, the only way would be if you follow the next guidelines:

  • The product has to be damage free,
  • The product has to be in its original packaging,
  • The product has to be with its receipt and/or delivery stamp.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items
  • Some products in promotions/sale

III. Partial Refund

There are certain situations where only partial refunds are granted: (if applicable)

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 1 day after delivery

IV. Exchange Or Refund

We at ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products.

Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don’t have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded via the original payment method once our team confirms your request.

We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time we ensure that the packing is good such that the items won’t get damaged during transit. Please note that Cauphy is not liable for damages that are caused to the items during transit or transportation.

We will revise your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund or exchange of your purchase. Your refund may take up to 30 days to process to your original payment method but you will be notified when you receive your money.

If you do not wish a refund but your product, we will certainly send you another item, with standard shipping. You will not be able to make a new return request on this new item exchanged if you find any problem or changed your mind.

V. Shipping

Cauphy is not responsible for return shipping costs. Every shipping has to be paid by the customer, even if the item had free shipping in the first place, the customer has to pay for the shipping in return.

If you wish to return your item, please contact us. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shipping cost is refunded only in case of return of product received originally damaged, with missed parts or incorrect.

VI. Your Consent

By using our website, registering an account, or making a purchase, you hereby consent to our Return Policy and agree to its terms.

VII. Changes To Our Return Policy

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return Policy. If you do not want to agree to this or any updated Return Policy, you can delete your account.

VIII. Contact Us

If, for any reason, You are not completely satisfied with any good or service that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our product.

Via Email: [email protected]

Via Phone Number: +1.302.321.1616 / +509.3908.4949

Via this Link: https://www.cauphy.com/contact