I. Interpretation and Definitions

a. Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

b. Definitions

For the purposes of this Disclaimer:

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to Cauphy
  • “Goods” refers to the items offered for sale on the Service.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to the Website.
  • “Website” refers to Cauphy, accessible from https://www.cauphy.com
  • “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Thank you for visiting and shopping at Cauphy. The following terms and conditions constitute our Shipping Policy.

II. Processing times

All Orders are processed within 0-3 business days after receiving your order confirmation email. You will receive another notification when your order has shipped. Orders are not processed after 3 PM.

If We are experiencing a high volume of orders, shipments may be delayed by a few more days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone.

III. Delivery estimates

Shipping charges for Your Orders will be calculated and displayed at checkout. We offer 2 shipping speed

  • Shipping method : RUSH — Shipment cost : Depends on location — Estimated delivery time : 2 days for In Stock items, 8-15 days for PreOrder.
  • Shipping method : STANDARD — Shipment cost : Depends on location and order’s total — Estimated delivery time : 2-7 days for In Stock items, 15-22 days for PreOrder.
  • Shipping method : VIP — Shipment cost : Free with VIP membership subscription — Estimated delivery time : 0-2 days for In Stock items, 5-12 days for PreOrder.

Delivery delays can occasionally occur. No refund will be issued for late delivery in case of situation that we do not have control over.

Also note that some preorder have special delivery estimate, please refer to your receipt or contract for that.

IV. Shipment to P.O. boxes or APO/FPO addresses

Cauphy ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Cauphy also ships to addresses within some cities in the Ouest state of Haiti. Restriction of shipment will be displayed at checkout.

V. International Shipping

We currently do ship outside the US and Haiti. Additional fees will occur.

VI. Shipment confirmation & Order tracking

You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

For delivery in Haiti, recipient will be notified of delivery time interval. For security reasons, no exact time can be communicated.

VII. Customs, Duties and Taxes

Cauphy is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)

VIII. Damages

Cauphy is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

IX. Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

Cauphy will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

X. Missing or Stolen Shipments

If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

  1. By visiting this page on our website: https://www.cauphy.com/contact
  2. By sending us an email: [email protected]
  3. Via Phone Number: +1.302.321.1616 / +509.4809.0505

We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 30 days for the investigation.

XI. Contact Us

If you have any questions about this Shipping Policy, You can contact Us:

  • By visiting this page on our website: https://www.cauphy.com/contact
  • By sending us an email: [email protected]
  • Via Phone Number: +1.302.321.1616 / +509.4809.0505